Terms and Conditions, Privacy & Shipping

Terms and Conditions

Welcome to The Green Hare Idea. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a purchase. General Information The Green Hare Idea exclusively offers digital products. No physical items will be shipped. By purchasing from our site, you confirm that you understand and accept the nature of our digital offerings. Products and Delivery Most of our products are available for instant download immediately after payment is successfully processed. A confirmation email with a download link will be sent to the email address provided during checkout. Animated invitations require customisation by our team. Once purchased, our staff will update your invite and deliver it to the email address you provide within 24 hours. Ensure that all required customisation details are accurately provided at the time of purchase. Delays in providing necessary information may extend the delivery timeline. Payment and Pricing All prices are listed in AUD and are subject to change without notice. Payment must be completed before access to any digital files is provided. Refund Policy Due to the nature of digital products, all sales are final, and refunds are not available. If you encounter technical issues with your files or receive an incorrect item, please contact us at [your contact email], and we will resolve the issue promptly. Usage and License Purchased digital files are for personal use only and may not be resold, shared, or redistributed in any form. Any commercial use of our products without explicit permission is prohibited. Intellectual Property All digital products and content on The Green Hare Idea website are the intellectual property of The Green Hare Idea. Copying, modifying, or reproducing our products without prior written consent is strictly prohibited. Limitations of Liability The Green Hare Idea is not responsible for any technical issues or compatibility problems with your devices or software when using our files. Our liability is limited to the cost of the purchased product in the event of an issue. Privacy Policy Your privacy is important to us. Any personal information provided during checkout will only be used to fulfil your order and communicate with you regarding your purchase. For more details, please review our Privacy Policy below. Changes to Terms The Green Hare Idea reserves the right to update or modify these terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the site constitutes your agreement to the updated terms.

Shipping

Thank you for visiting The Green Hare Idea! As our products are exclusively digital files, we do not ship physical items. Please review our shipping policy below for important information about accessing your purchases: Delivery Process Once your payment is successfully processed, your digital files will be available for download. You will receive an email confirmation with a link to access your files. Ensure you provide a valid email address during checkout. Downloads are typically instant, but if you encounter any delays, please allow up to 24 hours for processing. Animated invitations require customisation by our team. After purchase, we will update the invitation with your provided details and email it to you within 24 hours. Please ensure you provide accurate and complete information at checkout to avoid delays. File Access Digital downloads can be accessed directly through your account on our website or via the download link in your confirmation email. If you encounter any issues accessing your files, contact our support team at support@thegreenhareidea.com, and we’ll assist promptly. Returns & Refunds Due to the nature of digital products, all sales are final. We cannot accept returns or provide refunds for downloaded files. If you experience technical issues or receive a corrupted file, please reach out to us at support@thegreenhareidea.com for a replacement. Contact Us If you have any questions or concerns about your digital purchase, please contact us at support@thegreenhareidea.com. We're here to help!

Privacy Policy

At The Green Hare Idea, we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase digital products. By using our website, you agree to the terms of this policy. Information We Collect When you place an order or contact us, we may collect the following information: Personal Information: Such as your name, email address, and payment details to process your orders and provide customer support. Non-Personal Information: Such as browser type, device information, and usage data collected automatically through cookies and similar technologies. How We Use Your Information We use the information collected for the following purposes: To process and deliver your orders, including customised animated invitations. To communicate with you regarding your purchases, including updates on your custom orders. To improve our website, services, and customer experience. To comply with legal obligations and prevent fraudulent activities. Sharing Your Information We do not sell or share your personal information with third parties, except as necessary to: Process payments through trusted third-party payment processors. Comply with legal requirements or protect the rights and safety of The Green Hare Idea and our customers. Data Security We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security. Cookies and Tracking Technologies Our website uses cookies and similar technologies to enhance your browsing experience and gather analytics data. You can modify your browser settings to disable cookies, but this may affect the functionality of our website. Your Rights You have the right to access, correct, or request the deletion of your personal information. To exercise these rights or for any privacy-related concerns, please contact us at support@thegreenhareidea.com. Changes to This Privacy Policy The Green Hare Idea reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.